Frequently Asked Questions
Everything you need to know about shopping with Selvagio. Can't find what you're looking for? Drop us an email at hello@selvagio.com
ORDERS
How do I place an order?
Simply browse our collection, select your size and click "Add to Bag." When you're ready, go to your cart and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order?
We process orders quickly, so we may not be able to make changes once an order has been placed. If you need to make a change, email us at hello@selvagio.com as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
I haven't received an order confirmation email. What should I do?
Check your spam or junk folder first. If you still can't find it, email us at hello@selvagio.com with your full name and we'll check your order for you.
DELIVERY
How long does delivery take?
Standard delivery is free on all orders and takes 6–8 working days. Express delivery is available for £1.99 and takes 4–6 working days. Orders are processed within 1–2 working days before being dispatched.
How much does delivery cost?
Standard delivery is completely free on every order. Express delivery is £1.99.
Do you deliver internationally?
We currently deliver to UK addresses only. We hope to offer international shipping in the future.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can track your parcel on our Track Your Order page or by using the link in your email.
Who delivers my order?
We use Royal Mail and Yodel. The carrier used depends on the size and weight of your parcel - you'll see which one is handling your delivery in your tracking email.
My order hasn't arrived. What should I do?
If your order hasn't arrived within the estimated delivery window, please allow an extra 2 working days as occasional delays can happen. If it still hasn't arrived after that, email us at hello@selvagio.com and we'll investigate with the carrier.
RETURNS & REFUNDS
What is your returns policy?
We offer free returns within 30 days of receiving your order. Items must be unworn, unused, in their original condition with all tags attached and in the original packaging.
How do I return an item?
Log in to your account at selvagio.com using the email you placed your order with, go to the Orders section, select the order and click "Request a Return." Once approved, we'll email you a free prepaid return label with instructions.
Do I have to pay for return shipping?
No - returns are completely free. We provide a prepaid return label once your return request has been approved.
How long does a refund take?
Once we've received and inspected your return, refunds are processed within 5–10 working days. Please note it may take a little longer for the refund to appear depending on your bank or payment provider.
Can I get store credit instead of a refund?
Yes. When your return is processed, you can choose between a refund to your original payment method or store credit - the choice is yours.
Can I exchange an item for a different size?
We don't offer direct exchanges. The quickest way to get the right size is to return the original item and place a new order.
SIZING
How do I find my size?
Each product page has a detailed size guide with measurements in centimetres. We recommend measuring yourself and comparing your measurements to the guide to find the best fit.
What sizes do you offer?
Our dresses are available in UK sizes ranging from UK 6 to UK 18, depending on the style. Each product page shows the available sizes.
Do your dresses run true to size?
Our sizing is based on standard UK measurements. Each product page includes fit notes - for example, whether a dress runs relaxed or fitted - along with specific advice if you're between sizes.
GENERAL
How do I contact you?
Email us at hello@selvagio.com. We're available Monday to Friday, 9am–5pm GMT, and aim to respond within 24 hours.
Do you have a physical store?
No, Selvagio is an online-only store. You can shop our full collection at selvagio.com.
Do you offer gift cards?
Not at the moment, but it's something we're working on for the future.
Where is Selvagio based?
Selvagio is a UK-focused online store delivering across the United Kingdom.