Privacy policy

Last updated: March 25, 2026

This Privacy Policy describes how Selvagio ("we," "us," or "our"), a trading name of Ecom Brothers Ltd, collects, uses and discloses your personal information when you visit, use or make a purchase from selvagio.com (the "Site") or otherwise communicate with us. Our Site is powered by Shopify, which enables us to provide our services to you.

Please read this Privacy Policy carefully. By using and accessing our Site, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

If you have any questions, you can contact us at hello@selvagio.com.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Site:

Information you provide to us:

  • Contact details including your name, email address, phone number, shipping address and billing address
  • Account information including your username, password and preferences
  • Payment information including credit card, debit card and financial account details (processed securely via Shopify Payments)
  • Communications with us including any information you include when contacting customer support

Information collected automatically:

  • Device information including your IP address, browser type, operating system and unique device identifiers
  • Usage information including pages viewed, products browsed, items added to your cart and how you navigate the Site
  • Cookie data and similar tracking technologies (see "Cookies" section below)

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your orders, arrange shipping via our delivery partners (Royal Mail, Yodel) and manage returns
  • To create and maintain your customer account
  • To communicate with you about your orders, returns and account
  • To send you marketing emails about new products and offers (only with your consent - you can unsubscribe at any time)
  • To improve and personalise your shopping experience on our Site
  • To detect and prevent fraud and to secure our services
  • To comply with applicable laws and legal obligations

How We Share Your Personal Information

We do not sell your personal information. We may share your information with the following third parties for legitimate purposes:

  • Shopify - our ecommerce platform, which hosts our Site, processes payments and helps us provide our services to you. To learn more about how Shopify uses your data, visit the Shopify Consumer Privacy Policy
  • Royal Mail and Yodel - our delivery partners, who receive your name and shipping address in order to deliver your order
  • Google Analytics - to help us understand how visitors use our Site, so we can improve it. Google Analytics collects information about your device, browser and how you interact with our Site
  • Meta (Facebook/Instagram) Pixel - to measure the effectiveness of our advertising and to show you relevant ads. You can manage your ad preferences through your Facebook/Instagram settings
  • Shopify Email - our email marketing tool, used to send you promotional emails if you've opted in

We do not share your personal information with any other third parties.

Cookies

Our Site uses cookies and similar tracking technologies to recognise you, remember your preferences and improve your experience. These include:

  • Essential cookies - required for the Site to function properly (e.g. your shopping cart, login session)
  • Analytics cookies - used by Google Analytics to understand how visitors use the Site
  • Marketing cookies - used by Meta Pixel to deliver relevant advertising

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

Data Retention

We retain your personal information for as long as necessary to provide our services to you, maintain your account, fulfil legal obligations, resolve disputes and enforce our policies. If you request deletion of your account, we will delete your personal information unless we are legally required to retain it.

Your Rights

Depending on where you live, you may have the following rights in relation to your personal information:

  • Right to access - request a copy of the personal information we hold about you
  • Right to correction - request that we correct any inaccurate information
  • Right to deletion - request that we delete your personal information
  • Right to portability - request a copy of your data in a portable format
  • Right to object - object to certain types of processing, including direct marketing
  • Right to withdraw consent - where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, contact us at hello@selvagio.com. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.

Marketing Communications

If you sign up for our emails, we will send you promotional communications about new products, seasonal collections and special offers. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email. If you unsubscribe, we may still send you non-promotional emails, such as order confirmations and shipping updates.

Children's Data

Our Site is not intended for use by children under the age of 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us at hello@selvagio.com and we will delete it.

International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom, including by Shopify and our service providers. Where we transfer your data outside the UK, we rely on recognised transfer mechanisms such as Standard Contractual Clauses to ensure your information is protected.

Security

We take reasonable measures to protect your personal information, including the use of SSL encryption across our entire Site and secure payment processing via Shopify Payments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised version on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@selvagio.com Website: selvagio.com

Selvagio is a trading name of Ecom Brothers Ltd, registered in Bulgaria. Company number: 206345126. VAT number: BG206345126. Registered address: Toros 5790, str. Dilo Iotov 12, Bulgaria.