Refund policy
We want you to love everything you order from Selvagio. If something is not quite right, you can return it free of charge within 30 days of delivery.
Your Right to Return
You have 30 days from the day your order is delivered to request a return. To be eligible, items should be:
• Unused, apart from trying them on indoors or checking them as you would in a shop
• In their original condition, with any tags still attached
• Returned in their original packaging where possible
• Complete, including any cables, controllers or accessories that came with them
If an item comes back used, damaged or incomplete, we may reduce the refund to reflect this.
How to Request a Return
1. Go to https://selvagio.com/account and log in with the email address you used to place your order. You do not need a password, we will email you a one time login code.
2. Open Orders and select the order you want to return.
3. Choose the item or items you would like to send back.
4. Click Request a return and follow the steps.
Once your request is approved, we will email you a free prepaid return label with instructions on where to send your parcel.
Please request your return through your account before sending anything back, so we can match your parcel to your order. If you need any help, email us at hello@selvagio.com and we will guide you through it.
Refunds
When your return arrives, we will check it and email you to confirm your refund. Refunds are issued within 14 days of us receiving your return.
• Your refund goes back to your original payment method. If you prefer, we can give you store credit instead.
• Depending on your bank or card provider, it can take 3 to 5 working days for the money to show in your account.
• Standard Delivery is always free. If you paid for Express Delivery, the £2.99 Express charge is not refunded unless the item is faulty or incorrect.
If more than 10 working days have passed since we confirmed your refund and you still cannot see it, please contact us at hello@selvagio.com.
Exchanges
We do not offer direct exchanges. If you would like a different size or colour, simply return the original item for a refund and place a new order. This is the quickest way to get the one you want.
Faulty, Damaged or Incorrect Items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us at hello@selvagio.com, ideally with a photo, and we will arrange a free replacement or a full refund, including any delivery charge you paid.
Your Consumer Rights
This policy does not affect your statutory rights. Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, for any reason. Under the Consumer Rights Act 2015 you are entitled to goods that are of satisfactory quality, fit for purpose and as described. Our 30 day return policy is in addition to these rights.
Contact Us
Email: hello@selvagio.com
We reply within 24 hours, Monday to Friday.
Selvagio is a trading name of Ecom Brothers Ltd, registered in Bulgaria. Company number: 206345126. VAT number: BG206345126. Registered address: Toros 5790, str. Dilo Iotov 12, Bulgaria.